Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Krono Compliance platform (“Service”) operated by Krono Labs Ltd (“we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Krono Compliance provides regulatory compliance tools for hardware companies, including automated generation of compliance documentation such as EU Declarations of Conformity, CE Technical Documentation, and CE Risk Assessments, as well as compliance pathway guidance and standards tracking.

The Service is intended for use by businesses, engineers, and compliance professionals. It is not a substitute for qualified legal or regulatory advice.

The documents, guidance, and content generated by Krono Compliance are provided for informational and administrative purposes only. They do not constitute legal advice, regulatory advice, or a guarantee of regulatory compliance.

Regulatory requirements vary by product, market, and jurisdiction and change over time. You are solely responsible for ensuring that your products meet all applicable legal requirements. We strongly recommend that you review all generated documents with a qualified compliance professional, notified body, or legal counsel before signing, submitting, or relying on them.

Krono Compliance makes no representation or warranty that any document generated by the Service will be accepted by any regulatory authority, notified body, customs authority, or market surveillance authority.

When you purchase a document generation, an account is automatically created using the email address you provide at checkout. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must provide accurate information and must not impersonate any person or entity or misrepresent your affiliation with any organisation.

We reserve the right to suspend or terminate accounts that violate these Terms or that are associated with fraudulent activity.

All prices are displayed exclusive of applicable taxes unless otherwise stated. Payments are processed by Lemon Squeezy. By completing a purchase you agree to Lemon Squeezy's terms of service.

Refund policy: If document generation fails and we are unable to deliver a document after a reasonable number of retry attempts, you are entitled to a full refund. Refund requests must be submitted within 14 days of purchase to legal@krono-labs.com with your payment email and order reference.

Due to the nature of digitally generated documents, we do not offer refunds once a document has been successfully generated and made available to you, except where required by applicable consumer protection law.

Generated documents are stored in your account for 7 days from the date of purchase. After 7 days, documents are permanently and irrecoverably deleted from our systems. You are responsible for downloading and retaining copies of your documents within this window.

We do not guarantee availability of documents beyond this period and are not liable for any loss resulting from expiry of the storage period.

You agree not to:

• Use the Service to generate documents for products that do not exist or that you do not have authority to represent
• Submit false or misleading product information to generate documents
• Attempt to circumvent payment, access controls, or rate limits
• Reverse engineer, scrape, or systematically extract data from the Service
• Use the Service in any way that violates applicable law or third-party rights
• Resell or redistribute generated documents as a commercial service without our written consent

The Krono Compliance platform, brand, software, and underlying regulatory database are the intellectual property of Krono Labs Ltd. You may not reproduce, distribute, or create derivative works from the platform or its content without our express written permission.

Documents generated using your product data and submitted inputs are owned by you. You grant us a limited licence to store and process those documents solely to provide the Service.

Regulatory reference data (directive text, standard references, OJ citations) is sourced from publicly available official government and EU publications and is not our proprietary content.

To the maximum extent permitted by applicable law, Krono Labs Ltd and its officers, directors, employees, and contractors shall not be liable for:

• Any inaccuracy, incompleteness, or error in generated documents or compliance guidance
• Any regulatory rejection, enforcement action, recall, fine, or other consequence arising from reliance on the Service
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, profits, or business opportunity

Our total aggregate liability to you for any claim arising out of or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless Krono Labs Ltd from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

The Service integrates with third-party services including Lemon Squeezy (payments), Anthropic (AI generation), and email delivery providers. Use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of these third parties.

We strive for high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

We may update these Terms from time to time. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. Material changes will be communicated by email to registered users.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions or concerns about these Terms:
Krono Labs Ltd
legal@krono-labs.com